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Have questions about your order, or a general enquiry?
How can we help?
FAQ
What is your shipping policy?
All of our items are hand-made to order, and usually take between five to ten business days to complete. We ship by Priority Mail through USPS. Typically it takes 2-3 days from the time the items are shipped for them to arrive to you. If you need your items sooner, please email us to see if we can accommodate your request before you place your order at info@nsaswim.com
What happens if the shipping carrier doesn’t deliver my items?
Once your items leave our facility, we hold no responsibility for anything shipping related to your order. You will need to contact USPS at 1-800-275-8777 to try and resolve the issue. Please understand that shipping issues are out of our control and do not reflect on us, but with the shipping carrier directly. If you have not received your order within 5-7 days of us sending it, please contact USPS before contacting us.
My order shows delivered but I haven’t received it. Wat do I do?
We suggest you contact your local USPS with your tracking information right away. We are not responsible for items once they are shipped out, including lost or stolen packages, orders shipped to an incorrectly entered address, and/or prolonged delays by USPS.
Why are all sales final?
All of our bikinis are handmade to order in our No Strings Attached Atelier, therefore, all orders are final sale. If you have any questions on sizing, please contact us before placing your order, and one of our sales associates will gladly assist you in finding the best size for the fit you’re looking for. We do inspect every single item before they ship, but if for some unlikely reason your item comes damaged, please let us know within 3 days of your order being delivered, and we will gladly exchange it for a new one.
When will my items ship if I’m placing an order for made to order and ready to ship items in one order?
If your order contains pre-order, made to order, and /or ready to ship items all in one order, the order will ship when all of the items are ready to ship together. If you would like your ready to ship items to ship first, please place two separate orders.
Production time and shipping times are separate. When selecting shipping date, this is the time frame you will receive it after the items is produced.
Can I cancel an order after it is placed?
You can cancel an order up to one hour after it’s placed for a full refund. We cannot guarantee a cancellation after that due to the fact we get right to work on all orders and order fabrics as orders are placed.
